Delivery, Returns, Refunds & Cancellation Policy

Items sold on CraftsVillage marketplace are sold by third party merchants or by CraftsVillage. To improve our customers’ buying experience on CraftsVillage.com.ng, returns are made directly to the merchant by the buyer or to CraftsVillage in cases of product of CraftsVillage.com.ng.

What is the 3-Day Replacement Guarantee?

3-Day Replacement Guarantee

All products sold on CraftsVillage.com.ng are covered under our 3-Day Refund/Replacement Guarantee.

The Merchant should be notified of any problems, damages or defects within 3 days of receipt and ensure returns are made to the merchant within 3-days from date of delivery.

The merchant will give a feedback within 3 business days after receipt of returns. If you do not receive a resolution in 3 business days, kindly contact our Customer Support Team.

 

How do I get a defective item, ordered on CraftsVillage.com.ng, replaced?

In order to get a defective item replaced

All returns for defective/broken/damaged/not as described products should be made directly to the merchant or CraftsVillage as the case may be.

The cost of re-shipment and returns can be agreed between you and the merchant.

Replacements are made by the merchant and a refund request will be initiated by merchant if a replacement is not available.

While returning a product, make sure to keep the waybill received from the delivery company. This will help you prove that you actually returned the product.

 

Returns Guide

Ensure product to be returned is in the exact same condition as its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity)

Do not accept packages that are damaged, ripped, opened or in bad condition upon delivery.

The Merchant or Crafts Village Nigeria will not initiate refund/replacement for:

Any product that exhibits physical damage to the box, packaging, tags or to the product.

Any product that is returned without all original packaging and accessories, including the retail box, manuals, and all other items originally included with the product at the time of delivery.

Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.

Any product from which the UPC (Universal Product Code) has been removed from its original packaging.

If you would like your refund transferred to a bank account, kindly send your bank details to info@craftsvillage.com.ng and a bank refund will be effected in 7 business days.

 

Why are my orders not delivered in a single package?

If the items in your orders are from different merchants, your items will arrive separately. If your order consists of items from one merchant your packages would be delivered together or separately. Not to worry, your orders will be delivered.

 

How do I cancel an order?

You can make a request for cancellation by contacting our Support Team on info@craftsvillage.com.ng, or call us on +234 (0) 81 69886562.  Tweet at us @craftsvillageNG

If the cancellation request of your order is before your order has been shipped, CraftsVillage will effect a refund.

If the cancellation request is after your order has been shipped, you will have to contact the merchant of the product.

 

How much are the delivery charges?

CraftsVillage provides delivery nationwide. All orders attract a delivery fee which is based on order weight and your shipping address.

 

What is the estimated delivery time?

The estimated time of delivery is 10 business days nationwide.

With every order, an email/sms containing details of the order will be sent to you. Upon delivery, another email/sms will be sent to you.

 

How much is Delivery?

As a different type of market place in the online community, Delivery rate may vary per location per weight of item. Detailed information on delivery rates are on the order summary page in your cart.

 

What about warranty and hidden costs (sales tax etc.)?

There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. What you see is what you pay. Our prices are all inclusive. All taxes are included with the list prices.

 

Does Crafts Village Nigeria deliver internationally?

CraftsVillage doesn’t deliver items internationally. International Customers are welcome to make purchases on our site from anywhere in the world, but will have to ensure their cards are registered in Nigeria and the delivery address is within Nigeria.